Getting Started
Setting up your computer
We suggest going through the initial download and setup at least 30 minutes prior to the start of the first virtual meeting you plan to attend.
- Visit the Configuration Room before the meeting to make sure your computer is configured correctly
- To get maximum benefit from the meeting, users should have speakers or headphones and a microphone. A headset is recommended but not required.
*Users who do not have a microphone can still participate in the session via the chat feature.
Online Tutorials
- Once you've configured your computer, a 5 minute Participant Tutorial is available for first time users
- Please visit the Elluminate Training page for a series of more advanced tutorials
Technical Support
- 24 hour technical support is available from the Elluminate Live! Technical Support team at 1-866-388-8674
- The Elluminate Support page contains extensive documentation, answers to frequently asked questions and a searchable knowledge base
- For questions relating directly to the BCEd Online shared meeting rooms, please contact support@odysseylearn.com
Note
When you log in to an Elluminate session for the first time, you may be prompted to download Sun Microsystem's Java Web Start (or OpenJNLP for Mac), a pre-requisite for the Elluminate Live! Meeting Room. You only need to do this the first time you use the Meeting Room
